Kevin is the co-founder of CompassExperienceLabs, a customer service organization specializing in delivering tailored innovative customer service experiences. At Compass, they not only efficiently and effectively answer customer questions but additionally they partner with their clients to reduce their customers’ friction across the entire customer journey. They aim to educate our clients’ customers on products and processes driving increased conversion, order values and repeat buying behavior.
Before co-founding CompassExperienceLabs, Kevin earned operations experience across many different industries and functions. He started his career as a consultant implementing ERP systems for large and mid market organizations. Moved into call center operations for Progressive Insurance and Chase Bank and eventually for a large BPO. Throughout his career journey, Kevin gained a lot of experience and learned what worked and did not work with customer service both as an internal employee as well as from the BPO perspective. Kevin leveraged this experience and that of his co-founders, (both of whom are successful ecommerce founders and executives) to create a new and improved structure for delivering outsourced customer service support.